PRACTICE CHARTER

 

 

We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.

 

The care of your health is a partnership between yourself and the Primary Health Care Team.  The success of that partnership depends on an understanding of each other’s needs and co-operation between us.

 

 

Our responsibility to you: 

  • You will be greeted courteously.
  • You have a right to confidentiality.
  • You have the right to see your medical records subject to the limitations of the law.
  • You will be seen the same day if your problem is urgent.
  • You will be seen by your own doctor whenever possible.
  • You will be informed if there will be a deay of more than 20 minutes for your appointment.
  • You will be referred to a consultant when your GP thinks it necessary.
  • You will be given the result of any test or investigation on request or at your next appointment.
  • Your repeat prescription will be ready for collection within 48 hours of your request.
  • Your suggestions and comments about the services offered will be considered sympathetically.
  • Your complaint will be dealt with quickly.

 

Your responsibility to us: 

  • Please treat all surgery staff with the same respect - we are all just doing our job.
  • Do not ask for information about anyone other than yourself.
  • Tell us of any change of name or address, so that our records are accurate.
  • Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend surgery, and night time contacts with Dalriada Urgent Care should be for emergencies only - the Doctor On-Call will be at work, as usual, the next day.
  • Please cancel your apointment if you are unable to attend.
  • Please be punctual, but be prepared to wait if your consultation is delayed by an unexpected emergency.
  • Please allow sufficient time for your consultant's letter, or the results of any tests, to reach us.
  • Use the slip available at Reception to request your repeat prescription whenever possible.
  • Please attend for review, when asked, before your next prescription is due.
  • Do let us know whenever you feel we have not met our responsibility to you.
  • We would, of course, be pleased to hear from you when you feel praise is due as well.         

 

 

 

Information Which Is Held About You

 

This Health Centre is committed to patient care.  In order to fulfil our obligations, it is necessary to record personal data about you.  We ask for information about you so that you can receive proper care and treatment.  We keep this information, together with details of your care because it may be needed if we see you again.  Your data is protected under the General Data Protection Regulation and Data Protection Act 2018 and will not be forwarded to anyone without your specific consent.  A full explanation is displayed and can be found in Reception.

 

 

 

Rights and Responsibilities

 

We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.  The success of our partnership depends on an understanding of each other’s needs and co-operation between us.  Thus, both patients and staff have a duty and responsibility to each other - full details are displayed in the Waiting Area and a copy can be made available to you should you request this.

 

 

This practice does not discriminate on the grounds of any aspect within the NI Equality Legislation.